A tech's rough note goes in. The work-order close-out, parts request, follow-up work and equipment history come out, ready for the tech to check. Same crew, less typing, better records.
Pick a job, then press a button. Each note is written the way we'd expect one to come off the floor.
These drafts were written ahead of time to show the format. There's no box to type in on purpose: real notes shouldn't go into this page. A real version would use your own approved tools and your own records.
The left column is our guess. We haven't seen how it works at your plants.
If you do this work, this is the part to mark up. A wrong answer here is useful: it tells us what to rebuild.
We guessed a work-order system, plus a paper log or a text to the supervisor.
If it's all one place, the "write it once" pitch gets weaker.
We guessed machine ID, part numbers, hours and the cause of the failure.
If they never come back with questions, the "What will the office ask?" button goes.
We guessed repeat failures are known on the floor but hard to prove from the records.
If the records already show it, the history button goes.
We guessed a company phone or tablet. We don't know if it has Copilot.
If there's no device on the floor, the note gets written up at a shared computer instead.
American Water's published AI policy (updated July 20, 2026) shapes how this would work.
The policy names Microsoft Copilot as the generally acceptable tool, and it's the one it allows with confidential information. A pilot would start there, with nothing new installed.
The policy sends new AI use cases to the AI Governance Committee. A pilot would go through that review before any real job touched it.
The tech reads every draft and the supervisor makes the calls. Nothing gets filed or ordered on its own.
No company records come to us for a demo. Every job on this page is invented.
MarkSet is a St. Louis company that builds AI tools for construction and engineering firms. We've trained a St. Louis mechanical contractor's project managers on AI, and tested an estimating workflow against their past bids. This isn't an American Water product, and nobody at American Water asked for it.
Next step: tell us what's wrong with it. Twenty minutes with someone who knows how a job gets closed out would tell us whether this is worth building. Write to Dylan at [email protected].